Customer Service Administrator (SEP20203647)

2mesjobs 2M Employment Solutions Ltd

Customer Service Administrator
Contract: 12 month FTC
Hours: Monday – Friday 08:30 – 17:00
Salary: £17,355 per annum

We are Citation – One of the UKs biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We don’t do micro-management – instead, we empower, support and innovate!

We are looking for a Field Support Executive to join our busy Diary Management Team. You will be responsible for contacting our current clients and booking in annual visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.

We have the systems to do everything remotely – from interviewing, to your induction, so you don’t even have to worry about leaving the house to travel to work to start. With a team of remotely based managers solely there to support and guide you, you’ll have everything you need to focus on looking after your clients.

What will I be responsible for?

• Contacting clients to book visits in line with their service agreement
• Maximising Health and Safety Consultants time with confirmed visits
• Reducing our Consultants travel time with effective diary planning
• Ensuring all cancelled visits are followed up and re-booked
• Achieving KPI’s set regarding client visits
• Dealing with and logging all Consultant queries, and where necessary, liaising with internal departments to answer any queries
• Ensuring accurate reporting of visits related issues/queries
• Generating and managing monthly Management Information reports
• Liaising with Health and Safety Consultants, Regional Managers, Finance and Client Relations

Who are we looking for?

The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner.
Good geographical knowledge of the UK is essential, along with being competent using Microsoft Outlook, Excel and Word.

As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.

Why choose us?

25 days’ holiday plus 8 bank holidays, corporate gym membership discount, private healthcare, your birthday off work, the opportunity to purchase extra leave, pension contributions and more!

Please click ‘Apply’ to continue your application.

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