We previously looked into how exploring a candidate’s past behaviour is the best way to predict their future performance, and how Behavioural interview questions help employers understand how a candidate has acted in specific situations.

Having only touched the surface in the previous article, we felt it would be a good idea to share more interview questions that can help you establish previous behaviours.

Hi, I'm Coco

I may only be just over two years old but I've been around the recruitment industry since I was just 10 weeks old. You see, my 'parents' have both worked in the recruitment industry for nigh-on 20 years each, and they have to take me with them to the office. When I'm not chasing balls around the office I like nothing better than sitting on one of the Consultants laps to check out what they're up to.

OK, so you're looking for some more behavioural interview questions? Great, let's go!



Describe the project or situation that best demonstrates your analytical abilities. What was your role?

Tell me about a time when you had to analyze information and make a recommendation. What kind of thought process did you go through? Was the recommendation accepted? If not, why?

Tell me about a situation where you had to solve a difficult problem. What did you do? What was the outcome? What do you wish you had done differently?

What steps do you follow to study a problem before making a decision? Why?



When have you had to deal with an irate customer? What did you do? How did the situation end up?

Tell me about a time you have “inherited” a customer. What steps did you take to establish rapport with them? What did you do to gain their trust?

How have you handled a situation in the past where your client has changed the brief or “changed the goalposts”?

Give an example of a time you went well out of your way to ensure a customer received the best possible service from you and organisation. What was their reaction?

When have you ever gone out on a limb to defend a customer? What happened?


Tell me about a recent successful experience in making a speech or presentation?

When have you had to present to a group of people with little or no preparation? What obstacles did you face? How did you handle them?

Have you ever had to “sell” an idea to your co-workers? How did you do it?

Give me an example of a time when you were able to successfully communicate with another person even when that individual may not have personally liked you (or vice versa).

What obstacles or difficulties have you ever faced in communicating your ideas to a manager?

Tell me about a time in which you had to use your written communication skills in order to get an important point across.


Tell me about a time when you had to make a decision without all the information you needed. How did you handle it?

Give me an example of a time when you had to be quick in coming to a decision. What obstacles did you face?

What is the most difficult decision you’ve ever had to make at work? How did you arrive at your decision? What was the result?

Give me an example of a business decision you made that you ultimately regretted. What happened?


Describe a situation where others you were working with on a project disagreed with your ideas. What did you do?

Tell me about a time when you worked with a colleague who was not doing their share of the work. How did you handle it?

Describe a situation in which you had to arrive at a compromise or help others to compromise. What was your role? What steps did you take? What was the result?

Tell me about a time when you had to work on a team that did not get along. What happened? What role did you take? What was the result?

Tell me about a time when you had to settle a dispute between team members. How did you go about identifying the issues? What was the result?

What have you found to be the difficult part of being a member, not leader, of a team? How did you handle this?


Tell me about a team project when you had to take charge of the project? What did you do? What was the result?

Describe a leadership role of yours outside of work. Why did you commit your time to it? How did you feel about it?

What is the toughest group that you have ever had to lead? What were the obstacles? How did you handle the situation?

What has been your greatest leadership achievement in a professional environment? Talk through the steps you took to reach it.

What have been the greatest obstacles you have faced in building/growing a team?

Describe a time when you have not only been responsible for leading a team of people but for also doing the same job as your team members? How did you juggle/balance your time?


Give me an example of an important career goal which you set yourself and tell me how you reached it. What obstacles did you encounter? How did you overcome the obstacles?

Tell me about a professional goal that you set that you did not reach. How did it make you feel?

How have you gone about setting short-term goals and long-term goals for yourself or your team? What steps did you take along the way to keep yourself accountable?

Having a great recruitment partner, like 2M Employment Solutions, can help you in minimising the time you spend interviewing and give you the best opportunity of finding the right people for your business.

Contact us on 02392 387722 if you would like to discuss who we can support your recruitment process, or request a callback below.