2mesjobs 2M Employment Solutions Ltd
Client Relationship Manager/ Account Manager
Location: Remote (with occasional travel to Wilmslow)
Salary: £21,000 per annum plus achievable bonus of £6K (PLUS referral bonus!)
Are you passionate about the customer journey? But don’t really like only doing one part of the process? Then read on.
We are Citation – One of the UKs biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies! This is an incredibly exciting time to join our business, with recent new investment, we will triple the size of our Group over the next few years.
We are looking for Relationship / Account managers to support and manage the migration of clients, from onboarding right through to renewal time. We are looking for strong communicators, who aren’t afraid of conflict resolution, who can work at pace within a supportive and close-knit team.
You will be responsible for developing relationships with your portfolio of assigned clients, connecting with key Business Executives and Senior Stakeholders, ensuring the timely and successful delivery of our solutions according to their needs.
What will I be responsible for?
• Operating as the main point of contact for any matters specific to your clients
• Building and maintaining strong, long-lasting client relationships, working closely with your field-based Relationship Manager
• Ensuring the timely and successful delivery of our solutions according to the customers’ needs and objectives
• Communicating clearly the progress of monthly/quarterly initiatives to your direct line manager
• Forecasting and tracking key account metrics alongside your field-based Relationship Manager
• Identifying and growing opportunities within your territory and collaborating with internal teams to ensure growth/retention attainment
• Assisting with high severity requests or issue escalations as needed
• Consistently delivering plus 1% to enhance the client experience and subsequent NPS ratings
Who are we looking for?
• The successful candidate will have Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels
• Excellent listening, negotiation and presentation skills are essential, along with good verbal and written communication.
• You will have proven ability to manage multiple projects at a time, while paying strict attention to detail.
Working for Citation you will have access to 25 days holiday PLUS your birthday off work, healthcare cash plan, the opportunity to purchase extra leave, pension contributions and more!
If this sounds like you, click apply!