Customer Service Advisor (2M-MM14883)

2mesjobs 2M Employment Solutions Ltd

Customer Service Advisor
Location: Recently refurbished, modern offices in Bredbury, Stockport, SK6 2SN
Salary: 22-23k
Hours of work: 40 hours – Monday to Friday 9:00 – 17:30

Introduction

Active Business Communications is a well-established and growing provider of business Telecoms and IT services. This is an excellent opportunity for an experienced Customer Service Advisor to join our close-knit team in Stockport. You will be responsible for implementing orders for hardware, new connections and renewals, and providing ‘in-life’ customer service for our business mobile customers. We don’t run a call centre environment, so you’ll be talking with customers, building relationships and delivering results in your own way – all the while working in partnership with our Account Managers to ensure our customer service activities support successful customer retention.

The Role

Principle responsibilities include: –

• Liaising with customers via telephone, email
• Processing orders with 3rd party providers – new connections, hardware, contract renewals
• Facilitating the onboarding of new customers
• Providing general ‘in-life’ customer support – resolving issues and making changes
• Resolving billing queries

Key Benefits

If we’re right for you, you’ll be looking forward to:

• 22 days annual leave (increasing to 27 over 5 years) plus bank holidays with an extra day off for your birthday and the ability to book time in hours for extra flexibility
• Buy/sell annual leave (up to 2 days per year)
• Wellbeing scheme and paid sickness benefit
• Flexible working – a mix of office and home working
• Free on-site parking
• A supported induction and training with a ‘buddy’ to get you up and running quickly
• Encouragement and support to continually progress your skills and career development
• Being visible in a small business; the chance to show what you can do and to be recognised for your contribution

Qualifications and Experience

If you’re right for us, you’ll be bringing…

• A love for delivering excellent customer service
• B2B customer service, ideally working in an SME environment
• Good Microsoft skills (Word/Excel/Outlook).
• Good standard of general education
• Experience of provisioning and supporting 3rd party mobile services – specifically O2 would be an advantage but not essential

You’ll be…….

• A dedicated work ethic with strong teamwork skills
• Highly proactive
• Customer service focused
• Highly organised
• Keen attention to detail
• Positive outlook with strong communication and interpersonal skills

If you have the skills, experience, and enthusiasm to take on this challenge and succeed in a fast-moving, competitive technology-based environment, we would really like to hear from you.

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