Customer Services Advisor (2M-MM14082)

  • Crewe

2mesjobs 2M Employment Solutions Ltd

Customer Services Advisor
Location: Crewe
Type: Permanent/ hours negotiable at 30 + per week
Salary: £9 per hour

Summary of Role:
At H2e Commerce, customer service is our passion, it is at the heart of all that we do. We are looking for talented and exceptional Customer Service Advisors to help us to maintain our amazing service to customers. Our ideal applicant will have good experience in a telephone and web- based service centre: capable, ambitious, professional, flexible and have a terrific ‘can do’ attitude. This role is well supported by good management, offers excellent training and the opportunity to be part of a good humoured and talented team.

Main Duties and Responsibilities:
• Provide an amazing customer service experience for customers
• Deliver a prompt and efficient service to all enquiries received via telephone, email, fax , live chat or post, offering help, advice and support.
• Process orders for customers
• Maintain an awareness of current promotions and product changes
• Resolve any order issues and find a solution to problems
• Generate customer interest in the company’s own branded products
• Delight customers by going the extra mile
• Offer help and support to other staff members, when needed

Skills Required:
• A genuine passion and interest for Customer Service- a real ‘people person’
• Must be fully flexible- weekend working is sometimes required
• Naturally positive communicator- both written and verbal
• Excellent attention to detail
• Attentive listening skills
• Ability to multitask
• Good excel skills
• IT competent
• Team player with a positive attitude

Would be great if you had:
• Previous experience within a customer service role
• Experience of online selling

We Offer:
• Competitive salary with annual salary reviews
• Generous annual leave
• Genuine potential for career progression and training with clear development objectives and support
• Death in service insurance
• Generous long service cash rewards from 5 years of service
• Free parking with easy access to rail and bus routes
• Fun and exciting social and team building events
• An intelligent, good humoured and modern thinking work force

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