2mesjobs 2M Employment Solutions Ltd
Customer Success Executive x 2
Location: Sheffield and remote
Hours of Work: Full time, permanent
We are HS Direct (part of the Citation Group of companies)– One of the UK’s biggest providers of Health and Safety, HR, Employment Law, and ISO Services to businesses. We are leaders, not empire builders and we love our business.
We’ve always believed in hiring the most awesome people and treating them right. We’ve grown in size in the past few years and plan to do it again with your help. We’re a great bunch of people to work with because we care so much about our colleagues and culture. We’re not interested in hierarchy or politics, just getting things done and enabling people to be their brilliant selves.
Why HS Direct? Why now?
With everything going on with Covid-19, we get that you might have had your working life totally flipped on its head. You might be working and have realised your business can’t offer you what you need either personally or culturally anymore. Or you might have been furloughed and had time to think, so now is the time for a change.
As we continue to grow, exciting opportunities have arisen at HS Direct and we’re looking for 2 x Customer Success Executives to join our Client Retention Team.
Working with our Head of Client Relations our CSEs will support the creation, evolution, and delivery of engagement strategies with clients, to develop a professional relationship through the provision of product and operation services, training, and customer services.
You will be a clear communicator with strong organisational skills who is self-motivated and inspires confidence. You will achieve your goals through involving and working with others, within and outside of the team, respecting their views, and always acting within HS Direct’s values.
Working remotely at times, strong computer-based technical skills are essential for the efficient use of software and systems facilitating customer support.
Key responsibilities to include:
• Develop healthy customer relationships, from inception through to renewal.
• Enhance customer training.
• Evaluate and analyse customer needs.
• Build trust and transparency with customers.
• Onboard new customers.
• Act as a customer advocate.
• Encourage customers to upgrade and take on new products during their first-year lifecycle.
• Promote customer loyalty.
• Regularly liaise with key stakeholders/colleagues in all departments to ensure a seamless delivery and or facilitate the early resolve of customer issues/complaints.
• Take ownership and deliver against our Year 1 Retention goals / KPIs
What you get from us?
Working for HS Direct you will receive 25 days holiday, your birthday off work, pension contributions, and more.
With investment from Hg Capital and KKR, where else could you take your career on an exciting journey where even you won’t know the end destination – if this excites you, we are the place for you.
It’s a great place to work because of the people we employ. Fun, professional, and supportive, we want like-minded individuals who love to love their job (no ‘mood hoovers’ here thanks!). So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.
Interested in finding out more? Hit Apply now.