Service Desk Support Apprentice (2M-MM14531)

2mesjobs 2M Employment Solutions Ltd

Service Desk Support Apprentice
Hours of Work: 36.5 per week
Salary: £18,031 plus excellent benefits per annum + exclusive benefits
Closes: 2021-06-04T11:59:00
Location: 16 Summer Lane, Birmingham, B19 3SD

Who we need?

Are you interested in kickstarting your career in Digital and Data? Would you like to train as a Service Desk Technician/Analyst? Are you driven, willing to learn and develop and have the drive to succeed in this career?

We are looking for an organised and customer-focused apprentice to work within the Digital and Data Service Desk Team.

This is an exciting opportunity to join us at a time of modernising our ways of working and delivering significant advancements in our digital services. Your willingness to learn and develop will help shape our future vision and help implement cutting-edge technologies.

We are looking for confident, committed people who work well with others and are eager to learn to join the team. You’ll complete a Level 3 ICT Technician Apprenticeship while helping to support the Digital and Data’s ServiceDesk team ensuring customers receive the highest quality of service.

About the role

The role is part of the Digital and Data’s ServiceDesk team, providing support to the business and its partners. You will help provide a one-stop-shop service for all Digital & Data issues or requests. You will ensure that incidents and requests are resolved or escalated within a defined time. You’ll have a customer focus, reporting back to customers on works progress and completion. You’ll also be able to work collaboratively, supporting the ServiceDesk team and working alongside staff and officers of the Combined Authority and its partners.

You will need to have excellent interpersonal and communication skills, with the ability to provide a good level of customer service. You will need to be able to work alongside the team, but to also be able to work independently

Your ability to be an efficient and effective member of the ServiceDesk support function will help Digital & Data provide an excellent service to the wider organisation and ensure that we deliver a one-stop-shop for all Digital and Data Services.

Who we are?

The West Midlands has been one of the most promising regions in England with the fastest growing economy outside London; it has been seen as one of the best places to invest; with improved living standards, regional infrastructure was benefiting from huge investment; a rapid expansion in house building; increasing numbers of apprenticeship starts; construction on HS2; and the Battery Industrialisation Centre launched in Coventry. The West Midlands has one of the greatest potentials to grow in 2021 and we are seeking investment in new markets, upskilling our workforce, protecting our environment, strengthening our communities, and repositioning the region as a leader in the national economy.

Now more than ever, we need to be innovative and we don’t just return to the old ways of working and living. We already have many of the building blocks in place – we are resetting our thinking, rebuilding our region, and reinventing our image as a national leader. In order to do that, we will listen to our communities and deliver change for the better as a result of what we’ve experienced. There is a lot to look forward to – next year the region will host the City of Culture in Coventry; and following that it will be the site of the Commonwealth Games. These are opportunities to showcase our region to the world.

The West Midlands is a region which is resilient and innovative, and WMCA is building the future, with a shared vision of a healthier, happier, better connected, and more prosperous West Midlands – a fast-growing global force with huge potential and ambition. Everyone who works here plays their part in this success story and we’re all determined to use our unique role to deliver lasting change across our region. Come and join the West Midlands Combined Authority; be part of Building the Future.

In return for your hard work and commitment, we will reward you with a range of competitive and attractive benefits.

Closing Date: 4 June 2021
Interview Date: 24 June 2021

Please note: this is a remote working opportunity until a date is agreed for the WMCA workforce to return to our usual place of work at 16 Summer Lane, Birmingham.

Our priority is to keep all our employees safe and well during this time. We will be working remotely for the foreseeable future, and we are doing everything we can to ensure all our employees can enjoy a comfortable remote working space.

We are committed to developing an organisation that is representative of the diverse communities that we serve and welcome applications from all sections of the community.

The following groups are currently underrepresented: young people, Black, Asian, and ethnic minority groups, and women at senior levels.

We are a Disability Confident Employer and offer a guaranteed interview scheme for applicants who meet the essential job role criteria. We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed. Wherever possible we will offer flexible working options which assist work-life balance and support service delivery for the customer.

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