Sexual Violence & Therapeutic Services First Contact Administrator (2M-MM15510)

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Black Country Women’s Aid

Let us introduce ourselves…

Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs led.

Black Country Rape and Sexual Violence Service
Black Country Rape and Sexual Violence Service is a specialist service supporting victims and survivors of sexual abuse. The service offers support to women, men and children who have experienced rape, sexual violence and childhood sexual abuse. Our support is available whether the abuse was recent or years ago, and whether or not the client chooses to report what happened to the police. We provide a trauma informed approach tailored to the needs of the client. The service covers the Black Country areas Sandwell, Walsall, Dudley & Wolverhampton.
BCWA Therapeutic Services
Black Country Women’s Aid Therapeutic Services is an established, in-house counselling support service for men, women and children who have experienced domestic and sexual violence and childhood sexual abuse.

Job Role

Job Title: Sexual Violence & Therapeutic Services First Contact Administrator
Position available: 1 full-time position (37.5 hours), based in Sandwell
Salary: £20,167 – £22,320.42
Closing date: Friday 15th July
All interviews will be held via Microsoft Teams

Is this you?

We are looking for someone to join our team as first contact administrator, being a part of our central contact and administrative team with experience in managing a high volume of calls, a timely response to all stakeholders, excellent interpersonal skills and efficient and organised administration. It is from this first contact that the relationship with BCWA begins.

The successful candidate will be required to provide high-quality and accurate administrative support where attention to detail and accuracy are vital.

The Role:

The successful candidate will be responsible for the provision of effective and efficient administrative support to Therapeutic Services. The role includes a wide variety of routine and non-routine duties, to include but not limited to, managing all referrals, booking in counselling sessions, allocating clients to counsellors, managing regional waitlists across the Black Country, answering queries in relation to Therapeutic Services, maintaining effective clerical systems, data inputting, tracking counsellors weekly activity, production of reports, photocopying, recording minutes of meetings, closure of sessions, archiving and filing.

Working with victims of sexual violence and sexual abuse within a multi-agency framework consisting of but not limited to; The Adult Sexual Assault Referral Centre (SARC) & Paediatric SARC as part of the regional partnership responses to sexual violence and sexual abuse.

If you are self-driven, conscientious, and hardworking with lots of ambition we would love to hear from you.

Important information for all positions

Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.

All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.
Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.

Employment checks

As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:
Right to work in the UK

Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally.

We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate’s documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.

References

Following your interview, two employment references will be sought. One of these should be your current or most recent employer.

If you have finished full-time education and you have no employer reference, we will accept a reference from:

• a professional from your centre of study, for instance, a teacher, lecturer or headteacher
• GP or health visitor
• a character reference from a person who knows you
• a civil servant from a government agency
• a bank manager

DBS

All positions are subject to DBS checks at the relevant level.

COVID-19

BCWA has adapted services during COVID to support victims of violence and abuse that meet all latest Government guidance. Personal Protective Equipment (PPE) is available at all our sites and distributed to all staff as appropriate.

Full details of the BCWA Risk Assessment can be found on our website. Please read this as it provides the framework that we are delivering services against.

You will receive appropriate training to undertake the duties of the job on and on and offsite basis and all situations are risk assessed.
Management supervision, support and oversight is embedded in our practice to ensure all parties are kept safe.

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